Returns, Warranty & Cancellations
Our interior kits and components are custom built to order for each customer. Please read this policy before ordering — it is the same policy shown in the FAQ on our homepage.
1. All sales are final
Because every kit and component is made to order, all sales are final. We do not accept returns for change of mind, color or material preference, or incorrect selections made at checkout.
2. Returns for manufacturing defects
Returns are only accepted for verified manufacturing defects and must be requested within 10 days of delivery. To request a return, email info@desertautointerior.com with your order number and clear photos showing the issue, plus photos of the packaging if applicable.
If a return is approved:
- An RMA (return authorization) is required before anything is sent back.
- A 20% handling and restocking fee applies.
- Return shipping costs are the responsibility of the customer.
- All returned items are inspected on receipt.
Products returned without prior authorization may be refused.
3. Shipping damage, missing or incorrect items
Report any shipping damage, missing parts or incorrect items within 14 days of delivery. Please keep all packaging and send clear photos of the packaging and product with your claim.
4. 1-Year Limited Warranty
Desert Auto Interiors products are covered by a 1-Year Limited Warranty against manufacturing defects in materials and workmanship, from the date of delivery to the original purchaser. If a defect is verified, we will repair or replace the affected component at our discretion.
The warranty does not cover:
- Normal wear and tear
- Improper installation or damage during installation, including third-party installation
- Misuse, abuse or negligence
- Alterations or modifications
- Collision damage
- Labor or shipping costs
- Customer-supplied materials
5. Changes and cancellations
Because production starts soon after an order is placed, contact us as soon as possible at info@desertautointerior.com or 520-357-4431 if you need to change or cancel an order.
6. Refunds
Approved refunds, less any applicable restocking fee, are issued to the original payment method once the returned item has been received and inspected. Processing times vary by bank or payment provider.
Questions? Email info@desertautointerior.com or call 520-357-4431.
Questions about this policy? Email info@desertautointerior.com or call 520-357-4431.